Fiona Penollar

Head of Passport Reform

Irish Passport Service __ Ireland

Wednesday 21/03/2018 __ 11:30-11:50

Plenary __ Banknotes and identity documents in a changing world

Auditorium __ Level 3

Fiona Penollar is Head of the Passport Reform Programme for the Irish Passport Service. She has served in the Passport Service since 2012, including a 9-month role as Acting Director of Passport Services in 2015.

She has served in the Department of Foreign Affairs and Trade since 1999, notably as chair of a number of EU Council Working Parties, Deputy Director for Programme Countries for Irish Aid, and Vice Consul in San Francisco.

Fiona holds a Bachelor of Arts from NUI Galway and a Postgraduate Diploma in Public Relations (PRII).

The changing environment in which the Irish Passport Service is operating - including new customer expectations, Brexit and increasing volumes

How is the Irish Passport Service responding to all this?