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FAQs

Here is a list of answers to frequently asked questions about the Security Printers, International Conference & Exhibition. We hope you find the information you are seeking.


Still have unanswered questions after reading this? We can help!

Please contact us at securityprinters@intergraf.eu or call +32 2 230 86 46

 




Registration

Am I eligible to attend?

The event is open exclusively to security printers, suppliers to security printers, banknote issuing authorities, government authorities, law enforcement and postal authorities. If you have never attended, please complete the New Contact Form to register your interest.

What is my user name and password? How do I get it?

Your user name and password were sent to you by email on 12/10/2017. Forgotten? Please request them to be resent via the Log in area.

How do I register multiple delegates?

If you are registering multiple delegates from the same company, please contact us at securityprinters@intergraf.eu.

Can I register on site?

All participants must register ahead of the event. It will not be possible to take on-site registrations.

Can I register by mail?

No, it is no longer possible to register by mail. Please submit your registration online.

I have registered online but have not received any confirmation email

Information submitted online is subject to verification by Intergraf. A confirmation email will be sent to you within one week. Please kindly check the attached invoice carefully to verify its accuracy! No confirmation email or questions?

I need to cancel. Will I get a refund? And can it be paid directly to my credit card?

Cancellations made after 23/01/2018 will incur a charge of 25% of the total invoiced fees. Cancellations made after 20/02/2018 will incur a charge of 50% of the total invoiced fees. Cancellations made after 27/02/2018 will incur a charge of 100% of the total invoiced fees. Refunds will not be given for no-shows. Refunds will be processed by bank transfer only and cannot be paid to credit card accounts.

I can no longer attend. Can somebody from my company take my place?

Yes, if you are registered and can no longer attend, another representative from your company can take your place provided that you notify us in writing at securityprinters@intergraf.eu at least two weeks before the start of the event.

Where do I get my badge?

From the registration area in the entrance hall. Your badge will not be mailed prior to the event. It will be ready for collection provided that you uploaded a photograph upon registration. If we are still missing your photograph, you will need to wait while your picture is taken and the badge printed.

I need a letter of invitation for my visa. How do I request one?

Invitation letters can only be granted to fully registered participants for the period of the event. Please indicate whether you need a visa to travel to Dublin when completing the online registration form and allow sufficient time for the letter to be issued and the visa application to be processed. The letter will be sent in PDF format by email. Applicants are responsible for contacting the relevant Irish authorities.



Fees

Am I eligible for the member rate?

The member rate only applies if your printing company is a full member of a National Printing Federation that is a member of Intergraf. Check whether your national printing federation is a member of Intergraf.

Is there a special rate for central banks, ministries and law enforcement?

A preferential rate applies to central banks, ministries and law enforcement: EUR 490* up to 22/01/2018 and EUR 740* after 23/01/2018 (*all prices exclude VAT).

What do registrations fees cover?

Registration fees cover attendance to all conference sessions and to the exhibition, as well as coffee breaks and lunches. The welcome cocktail, exhibition aperitif, and dinner party are also included.

Can I buy a one-day pass?

Intergraf only offers full registration to its events. One-day rates and exhibition-only rates are not available.

Insurance and liability

Registration fees do not include insurance of any kind. Participants carry their own risk for personal injury or loss of property, including baggage, during the conference. Intergraf is in no way responsible for any insurance claims.



Payment

When is payment due?

Payment is due upon receipt of the invoice and must be made in euro, without deduction of any bank charges. Any sum unpaid within 30 days after the due date shall automatically and without notice attract interest at a rate of 1.50% per month. Please remember to quote the invoice number.

What VAT rate applies? And can I get a VAT refund?

Ireland's VAT rate of 23% applies to registration fees for both non-European and European delegates. Download Spain's VAT rules and EU VAT refund legislation for taxable persons, as will be attached to your invoice.

What payment options are available?

We accept bank transfers and Visa, MasterCard and American Express credit cards. Cheques and cash cannot be accepted.

Can I pay registration fees onsite?

Unfortunately we will not be able to accept payments on site.



Conference

Where will the 2018 Security Printers, International Conference & Exhibition take place?

The Convention Centre Dublin, Spencer Dock, North Wall Quay, Dublin 1, D01 T1W6, Ireland.

What time does the conference start?

The conference opens with the Conference Opening Speech at 09:30 on Wednesday 21/03/2018. The Plenary starts at 10:00. On Thursday 22/03/2018 and Friday 23/03/2018, sessions begin at 09:30.

What time do I have to be at the CCD?

If you have already registered and picked up your badge, you may arrive 30 minutes before sessions begin. If you have not, you should be there at least 45 minutes before sessions begin.

What language will be the presentations be given in? Will there be translations?

The language of the conference is English. There will be no simultaneous translation.

Will I receive a list of participants before the conference?

All conference material will be distributed on-site when you pick up your badge. The list of participants will be included in the event’s onsite document. You may, however, already use the mobile app when it becomes available in February 2018 to view a list of confirmed participants and plan your schedule.

How do you select speakers?

A call for papers is launched a year before the event. Intergraf’s Committee of Experts reviews and selects submissions that best fit the conference’s themes.



Exhibitors

I am a booth attendant. How do I register?

Exhibitors are entitled to two complimentary registrations per booth. All other delegates from the exhibiting company should register online. To register your booth attendants, please contact Cristina Munteanu at cmunteanu@securityprinters.eu.

Can I bring customers to my booth?

Access to the exhibition can only be granted to badge-holders. If your customers are not registered, they will not be allowed in the exhibition.

What are the opening times of the exhibition?

The exhibition opens on Wednesday 21/03/2018 at 11:00 and closes at 19:00. On Thursday 22/03/2018, it will be open from 08:30 to 18:00. On Friday 23/03/2018, from 08:30 to 14:00.



Onsite

Is lunch provided on conference days?

Yes, lunch will be served on Wednesday and Thursday. Sandwiches will be served during the extended coffee break on Friday.

I am a vegetarian. Will there be food for me?

If you are a vegetarian, please indicate this when completing the online ration form. Vegetarian options will be available.

What is the dress code for the welcome cocktail, exhibition aperitif and dinner party?

Business casual.

Can I bring my spouse or partner?

Spouses and partners can register for the networking events. Registration fees apply.

Will there be somewhere I can leave my suitcase for the day?

Coats and luggage can be left at the cloakroom on the ground floor, next to the registration desk, free of charge.
Last modified on Monday, 16 October 2017 07:45
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