Head of Passport Reform
Irish Passport Service __ Ireland
Wednesday 21/03/2018 __ 11:30-11:50
Plenary __ Banknotes and identity documents in a changing world
Auditorium __ Level 3
Fiona Penollar is Head of the Passport Reform Programme for the Irish Passport Service. She has served in the Passport Service since 2012, including a 9-month role as Acting Director of Passport Services in 2015.
She has served in the Department of Foreign Affairs and Trade since 1999, notably as chair of a number of EU Council Working Parties, Deputy Director for Programme Countries for Irish Aid, and Vice Consul in San Francisco.
Fiona holds a Bachelor of Arts from NUI Galway and a Postgraduate Diploma in Public Relations (PRII).
The changing environment in which the Irish Passport Service is operating - including new customer expectations, Brexit and increasing volumes
How is the Irish Passport Service responding to all this?